01
Aug

WOMEN DRIVERS

1 IN 5 WOMEN ‘NOT COMFORTABLE’ TO GET CAR REPAIRS DONE

Many women drivers are not able to care for their cars properly because they don’t know how to choose a garage or technician they can trust according to IMI research.

A quarter of women drivers admit to never having their car serviced by a professional mechanic. They only deal with problems when they show up on the MOT. IMI fears that this approach makes them vulnerable as consumers and compromises their safety.The IMI survey, carried out by Vital Research & Statistics, found that women are reluctant to go to a professional technician because of worries about spiraling costs and being uncomfortable in the atmosphere of the garage. 36% admitted to knowing nothing about cars and being totally reliant on garage for guidance.

They also said they don’t know what they were being charged for in a garage and wouldn’t know how to challenge a bill if they felt it was wrong. 17% of women said they felt they had been overcharged in the past.

When it came to choosing a garage in an emergency most said that without knowing the difference between a professional and a rogue trader, they simply went for the closest available and trusted to luck.

The IMI will launch a campaign to address these issues providing the necessary knowledge to confidently deal with garages, and direct them to skilled and trustworthy technicians’ in their local area through the online IMI Professional Register .

IMI CEO Steve Nash said, “Women drivers clearly feel they are in a precarious position as consumers in the motor industry and it’s all about trust. There is a massive knowledge gap between the professional and the customer in this industry, and contrary to popular belief there is no Government protection for them in the form of a license to practice for the motor trade.”