Many women drivers are not able to care for their cars properly because they don’t know how to choose a garage or technician they can trust according to IMI research.
They also said they don’t know what they were being charged for in a garage and wouldn’t know how to challenge a bill if they felt it was wrong. 17% of women said they felt they had been overcharged in the past.
When it came to choosing a garage in an emergency most said that without knowing the difference between a professional and a rogue trader, they simply went for the closest available and trusted to luck.
The IMI will launch a campaign to address these issues providing the necessary knowledge to confidently deal with garages, and direct them to skilled and trustworthy technicians’ in their local area through the online IMI Professional Register .
IMI CEO Steve Nash said, “Women drivers clearly feel they are in a precarious position as consumers in the motor industry and it’s all about trust. There is a massive knowledge gap between the professional and the customer in this industry, and contrary to popular belief there is no Government protection for them in the form of a license to practice for the motor trade.”